Tuesday, 16 September 2008
Is the customer always right?
We have been in the web design and development business for more than 13 years and employ staff trained in computer science, user interface design, human computer interaction, visual design, marketing, web standards and accessibility. We are good at what we do.When a client comes to us it is our aim to use our expertise to come up with solutions that surpass the clients expectations. Input from our clients helps in creating a healthy working relationship; in fact without the clients’ knowledge of their own business we can never achieve the required result. Often the input from the client can be quite valid, but on occasions it is quite clear that the clients request is a bad idea and could be harmful to their business. So sometimes we need to go against the convention that 'the customer is always right' and may have to argue for certain design or functionality decisions to be made correctly. Of course this is handled in good humour and we support our argument by giving examples and explain in detail the reasoning behind our thought process and to date, there has never been an instance where this has not worked.
Put simply, we care passionately about the welfare of our clients and feel obliged to be truthful with them. The end result is a website or application that not only delivers on the original brief but uses innovative and forward thinking solutions that only experts can provide. Could the same be said if we had towed the line not questioned any client request no matter how little it made sense? We don't think so.
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